VALEN

SHIPPING DETAILS

• Free Shipping - On orders over $100
• Dispatched from Brisbane – Packed and dispatched from our Brisbane fulfilment centre
• Tracked Delivery - Tracking details are sent by email once your order has been dispatched
  

DELIVERY TIMES

• Australia Standard 3 - 7 business days
• New Zealand Standard 5 - 9 business days

If an item isn’t immediately available, we’ll contact you with an estimated dispatch date.

WARRANTY

• 1 Year Warranty - Covers manufacturing faults for 12 months from the date of purchase
  

CUSTOMER SUPPORT

Need help? Email us at info@leesyworks.com

We usually respond within a few hours.

RETURNS

• 30-day returns from the date of delivery
• Items may be tried on for fit but must remain unused and in their original condition
• Items must be returned in their original packaging

EXCHANGES

• One free size exchange per order
• Items may be tried on for fit but must remain unused and in their original condition
• Items must be returned in their original packaging
• Shipping fees may apply to any further size exchanges

How to Care for Your Sterling Silver

The best way to prevent tarnish? Wear it often. The natural oils in your skin help maintain the silver's original shine.

• Polish Regularly: Use a dual-layered polishing cloth — inner layer removes tarnish, outer layer restores shine.
• Post-Wear Care: A quick wipe after each wear removes oils and keeps your bracelet looking its best.
• Storage: Store in a dry place, ideally in the pouch provided, to prevent tarnish
• Avoid: Keep away from water, perfume, and chemicals